For questions before you subscribe, account questions and billing. Tell us your store name and, where it applies, the product link or your SKU.
Ask us anything, before or after you subscribe.
Email [email protected] about plans, your category, setup or billing. We answer in writing, Monday to Friday, 9:00–18:00 Beijing time, usually within 1 business day.
- Email support
- Usually within 1 business day
- We never ask for your Wayfair login
Ways to reach us
Write to us by email, or find the answer yourself in the help center and the FAQ.
Help center
Step-by-step guides for Monitor: adding products, alerts, price trends, coverage, roles and billing.
FAQ
Quick answers about the plans, the data and its limits, billing and cancelling.
We usually reply within 1 business day; see our support hours.
Questions before you subscribe
Not sure which tool fits, or what the data covers? Email us and we’ll answer in writing.
What you can ask us
- Whether Monitor or Research fits your listings or your category.
- Plans and limits: parent products, the tracked category and user accounts.
- How signing up, subscribing through Creem and cancelling work.
- What Research records for a category, and how setup works: after you subscribe, a team admin requests your category on the Research page of the dashboard, and we confirm it and start recording within 3 business days of your first Research payment.
- Your questions about the data and its limits.
How to ask
- Email usTell us your store name, which tool you’re interested in, and roughly how many parent products or which category.
- We reply by emailUsually within 1 business day, during our support hours. We never ask for your Wayfair Partner Home login.
- Subscribe when you’re readyCreating an account is free, and a tool starts working once you subscribe to its plan. Your first payment for each tool has a 7-day money-back guarantee.
Support for customers
Already subscribed? Here is where to go for each kind of question.
Account and sign-in
Log in at app.sellripple.com. If you can’t sign in, email us from the address on your account and tell us what you see.
Products and data
Send the product link or your SKU and the date you’re asking about. Days that weren’t recorded show as gaps on the coverage page; they are never filled in with estimates.
Billing and cancelling
Admins manage subscriptions on the app’s Billing page, including cancelling at the end of the paid period. The admin who paid opens Creem’s customer portal to update the payment method or download invoices; other admins can send the payer a portal link from the Billing page. Creem is our merchant of record and issues your invoices.
Support hours
Monday–Friday, 9:00–18:00 China Standard Time (Beijing, UTC+8), excluding public holidays in mainland China. That’s 9 PM–6 AM US Eastern (8 PM–5 AM in winter). We usually reply within 1 business day. During longer holidays, such as Chinese New Year and the National Day holiday in October, we still answer billing and refund emails within 3 days.
Keep your passwords to yourself
We will never ask for your Sell Ripple password or your Wayfair Partner Home login. Please don’t send them to us.
Start with Monitor. Your history begins with the first record.
Create your account, subscribe to Monitor, and paste your product links.